Terms of Service

By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with Alpha Driver Training - ABN 12 526 249 001.

Alpha Driver Training reserves the right to update and change the Terms of Service without notice.


ESTABLISHMENT OF LESSONS

Alpha Driver Training provides lessons on the terms which take effect at the time of booking. Should a student or their representative book more than one lesson at the same time, the terms at the time of booking will apply to each lesson booked at that time.

BOOKING LESSONS WITH ALPHA DRIVER TRAINING

A student may book lessons by either contacting the owner/operator of Alpha Driver Training on 0413518697 or by booking enquiry via the website at www.alphadrivertraining.com.au

The standard duration of a driving lesson is 60 minutes. This includes the de-briefing of the student at the completion of the lesson. Alpha Driver Training also offers lessons of 90 minutes and 120 minutes’ duration. These times are by pre-arrangement upon booking the lesson.

The students driving lesson commences at a pre-determined location as advised by the student upon making the lesson booking. Lessons may complete in a different location from the lessons commencement. The instructor is too advised prior to commencement of the lesson if this is to occur.

GIFT CERTIFICATE/VOUCHER

Upon purchase of a gift certificate/voucher from Alpha Driver Training the student is bound by the following;

1. Lesson fees in full or in part are not refundable.
2. Gift certificate/voucher expires 12 months from date of purchase.
3. Gift certificate/voucher is not transferable with any other driving school.
4. Gift certificate/voucher is not transferable with siblings, relatives or friends.
5. Lesson dates and times are subjected to Alpha Driver Trainings availability.

REFUND POLICY

Alpha Driver Training will agree to the full refund of driving lesson fees for lessons not yet undertaken in the event of the following circumstances;

1. An extended medical condition that inhibits the student from completing any future pre-paid lessons.
2. A medical condition that prevents the driving instructor from performing their role as an instructor.
3. Prolonged ill health of either the Student or Driving Instructor.
4. Disqualification/suspension of the Instructors Driver Licence, Industry Authority Card or Blue Card.
5. Relocation of Student outside of Alpha Driver Trainings service area.
6. Unfortunate death of either the Student or Driving Instructor.

BOOKING YOUR QSAFE DRIVING TEST

A student may book their QSAFE Driving Test either through the online booking system at www.service.transport.qld.gov.au/SBSExternal/CleanBookingDE.jsp ,or contact Transport and Main Roads (TMR) on 132 390 and simply follow the prompts. Alternatively, the student’s instructor can make your QSAFE Driving Test booking on your behalf. A reimbursement fee for the cost of making the booking will occur.

RESCHEDULING OF LESSONS

Students may reschedule a lesson, but are to advise the owner/operator of Alpha Driver Training no less than 48 hours prior to their scheduled lesson by either email, SMS or by calling 0413 518 697.

NON ATTENDANCE, UNPUNCTUALITY OR LATENESS

A student that fails to attend a scheduled driving lesson, Alpha Driver Training reserves the right to cancel that lesson and the student shall forfeit the full lesson fee.

A student that is unpunctual for a scheduled driving lesson, Alpha Driver Training may only be able to provide a lesson with the time remaining should they have another schedule lesson immediately following.

A student that is 10 minutes late for a scheduled driving lesson, without reasonable notification, Alpha Driver Training reserves the right to cancel that lesson and the student shall forfeit the full lesson fee.

TRAFFIC INFRINGEMENTS

Students shall be held responsible for traffic infringement notices that arise whilst driving a vehicle provide by Alpha Driver Training.

USE OF OWN VEHICLE FOR A DRIVING LESSON

It’s understandable that a student may request to undertake their lesson(s) in their own vehicle. Alpha Driver Training can honor this request but are to be advised of the student’s intention to use their own vehicle when booking the lesson. Students are to ensure that the vehicle that they wish to conduct their lesson is registered, insured, is mechanically sound, safe and appropriately displays ‘L’ plates as required by law. Alpha Driver Training reserves the right to not undertake a lesson in the student’s vehicle should any of these requirements failed to be met.

A student’s vehicle found not to meet any of the aforementioned requirements, the lesson will be conducted in the vehicle provided by Alpha Driver Training.

A student that does wish not to proceed with the lesson in the vehicle provided by Alpha Driver Training, then the lesson will be cancelled and the student will forfeit that lesson fee.

STUDENTS CODE OF CONDUCT

Students are to adhere to the following Code of Conduct: –
To carry on their person at all times when undertaking a lesson, a current drivers licence and drive within the conditions of that licence.

To wear appropriate foot wear for the lesson so as not to compromise the safe operation of the motor vehicle. Therefore, no heels, thongs or sandals without a back strap. Flat soled enclosed shoes are recommended.

Mobiles phones are to switched off or turned to silent and are not to used whilst driving.

To act appropriately and not harass or be abusive towards the instructor.

Adhere to instructions given by the instructor.

COMPLAINTS PROCESS

Accredited Driver Trainers in Queensland are bound by a Code of Conduct. As a condition of that Code of Conduct, Alpha Driver Training employs the following course of action in dealing with complaints.

Quality of Training: Complaints regarding to the quality of the training being presented or the conduct of the driver trainer, the learner should direct their complaint(s) to the Owner/Operator of Alpha Driver Training. Should a resolution not be achieved the learner driver is to be directed to the Transport and Main Roads(TMR). The complaints to TMR should be made in writing providing all relevant details.

Criminal Nature: Issues of a criminal nature, such as assault, the complaints are to be reported to Queensland Police Service in the first instance, with advice given to the manager of the local TMR Customer Service Centre. The advice to TMR should be made in writing providing all relevant details.

Discrimination: Issues regarding discrimination (eg: ability, gender, social origin etc) the learner driver may contact the Australian Human Rights Commission, Anti-Discrimination Commission of Queensland or the Queensland Police Service.

Fee Disputes: Disagreements regarding lesson fees or matters concerning service contract, the learner driver should contact the Owner/Operator of Alpha Driver Training in the first instance. Should a resolution not be achieved, the complaint may be lodged with the Queensland Office of Fair Trading.

TERMINATION IN TRAINING

Alpha Driver Training reserves the right to terminate a driving lesson should the following incidents occur: –

Should the learner driver choose to continually drive the vehicle in a way that is explicitly against the instruction being given and is considered dangerous.

There is deliberate vehicle abuse.

The learner driver smokes during the lesson.

The learner driver engages in inappropriate conduct.

DISCLAIMER

Whilst Alpha Driver Training provides the student/learner driver with the skills and knowledge to safely drive a motor vehicle, Alpha Driver Training makes no assurances when the student undertakes their QSAFE Practical Driving Test that they will achieve a successful result.


Account Terms

This page contains the most current version of the Terms of Service.

  • You agree that Alpha Driver Training can send you booking reminders, relevant information and other marketing via phone, SMS and/or email. You can opt out of any marketing.
  • You are responsible for maintaining the security of your account and password. Alpha Driver Training cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • By purchasing from Alpha Driver Training, you agree not to initiate any credit card chargeback, or dispute any payment made for services, products, digital goods, Vouchers or gift cards purchased, except in cases of proven fraud or unauthorized transactions. All disputes must be resolved directly with Alpha Driver Training.
  • You must not post or submit false information to the Service.
  • You must not use the Service for any illegal or unauthorised purpose. You must not use this Service to violate any laws in your jurisdiction, including but not limited to copyright laws.
  • You are responsible for all activity that occurs from your account.
  • Accounts registered by "bots" or other automated methods are not permitted and will be removed.
  • Alpha Driver Training has the right to suspend or terminate your account, refuse any current or future use of the Service, or any other Alpha Driver Training service, for any reason.
  • Violation of any of the terms or general conditions may result in the termination of your Account.
  • In the event that you breach these Terms of Service, or act in a way that puts the Service or any individual at risk, Alpha Driver Training has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Alpha Driver Training service. Such termination of the Service will result in the deactivation of your Account.

Cancellation Rates

  • Less than 48 hours notice before the booking will forfeit the full booking fee.

A cancellation does not automatically refund payment of products or services. Any amount not subject to the cancellation fee, is credited towards your account balance at Alpha Driver Training.

 

Refund Policy

All refunds must be resolved directly with Alpha Driver Training.

Modifications to Services and Prices

  • Alpha Driver Training reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services are subject to change with or without notice.
  • Alpha Driver Training shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Vouchers

  • Vouchers are non-refundable and cannot be redeemed for cash.
  • Unused vouchers cannot be transferred between clients.
  • Vouchers are valid for 12 months from the date of purchase.

Fees

  • Credit card security is implemented using secure SSL encryption on all transactions and processed using a secure, trusted, PCI compliant payment gateway and used by Alpha Driver Training for payment processing.
  • All fees and transactions are in Australian Dollars.

General Conditions

  • Your use of this website is at your sole risk. The website is provided on an "as is" and "as available" basis.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website without the express written permission by Alpha Driver Training.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Alpha Driver Training customer, employee, member, instructor, officer or external contractor will result in immediate account termination.
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • You understand that Alpha Driver Training uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run.
  • Alpha Driver Training does not warrant that (i) the website will meet your specific requirements, (ii) the website will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the website will be accurate or reliable, (iv) the quality of any products, websites, information, or other material purchased or obtained by you through the website will meet your expectations, and (v) any errors in the website will be corrected.
  • You expressly understand and agree that Alpha Driver Training shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Alpha Driver Training has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the website; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website; (v) or any other matter relating to the website.
  • The failure of Alpha Driver Training to exercise or enforce any right or provision of the Terms of website shall not constitute a waiver of such right or provision.
  • You expressly understand and agree that Alpha Driver Training shall not be liable for any indirect, incidental, special, consequential loss, loss or corruption of data or exemplary damages, including but not limited to loss resulting from the use or the inability to use the website or the Service.

Questions

Please send any questions or comments about these Terms of Service to info@alphadrivertraining.com.au.





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